Docplanner Group uses full calendar sync to power its SaaS healthcare solution

Docplanner Group uses full calendar sync to power its SaaS healthcare solution

Industry: Healthcare

Language & Framework: .NET

Product: Unified Calendar API

In a nutshell

Introducing Docplanner Group

Medical appointment booking and resource management are critical in the healthcare sector. Missed appointments equate to several billion dollars lost every year.

Global healthcare platform Docplanner Group offers SaaS solutions to health professionals around the world to improve the patient experience and medical practice management. Docplanner is the world’s largest healthcare marketplace with more than 20 million monthly users across eight countries.

With Cronofy we were able to offer seamless scheduling experiences to our doctors and patients alike. Our online appointment booking feature helps patients get the care they need quicker while doctors are seeing an increase in their activity. They also spend less time on administrative tasks and have more time to dedicate to their patients.

Albert Armengol, Co-founder | Doctoralia (Docplanner Group)

They’ve built an advanced SaaS solution to help doctors manage their time and communicate with their patients more efficiently. This solution, Docplanner, can be purchased by professionals registered on one of their marketplaces where healthcare professionals can create their profile. It’s built around a calendar interface where doctors can view and manage their schedules.

The Challenge

The Docplanner platform allows doctors to manage their schedules. Patients can also book appointments online via the doctor’s profile, if they choose to set this up. They can also send text messages to their patients, store patient records, and schedule SMS campaigns. For the online medical appointment booking feature to work and to prevent double-bookings, the slot picker presented on the doctors’ profiles needs to reflect the doctor’s schedule in real-time.

The team at Docplanner was also aware that the feature needed to work with the calendar services widely used by Spanish doctors: Google Calendar, but also Office 365 and Outlook.com.

Building robust two-way calendar sync features that work with all major calendar services is no easy feat. It would have taken months for Docplanner’s developers to build full calendar sync, pushing back other important work. This is why they reached out to Cronofy.

The Cronofy’s core technology is a Unified Calendar API that enables two-way, real-time calendar sync between SaaS applications and all major calendar services.

The Solution

Docplanner uses the Cronofy Calendar API to build great scheduling experiences within their software for doctors and patients alike.

When they set up their Docplanner account, doctors have the option to authorize Cronofy to connect to their personal or professional calendar. Their Docplanner platform will then show all the events they have in their calendars and use this information to display their availability when patients are looking to book appointments online.

Events that are added via Docplanner – like training or a day off – can also be added to their Google, Apple, Office365, Outlook.com, or Exchange calendar. They always have an accurate and up-to-date view of their calendar.

When a patient books a slot for their next appointment, it automatically creates an event in the doctor’s calendar too. The slot will also become busy on the slot picker, preventing any risk of double-booking. The Docplanner user can then use other tools to ensure that the patient attends the appointment. Sending a text message a few days before the appointment is an effective way to reduce absenteeism.

Full calendar sync does more than just allow patients to book their appointment online. It’s also used by medical practices to optimize their schedules and maximize revenue. When an appointment is modified or canceled, Docplanner can be set up to automatically notify patients who would like their appointment to be moved forward. Patients get the care they need sooner and empty slots never stay empty for long. These slots can also be made available for online booking when filling them with an existing appointment isn’t possible.

End-to-end healthcare solutions that include great online booking experiences mean that doctors can devote more time to the people who matter most: their patients.

Cronofy’s Calendar API manages to be both very powerful and easy to work with. We were able to build two-way calendar sync in our application in a few weeks. The implementation itself was straightforward and their support team was quick to help with any questions we had.

Albert Armengol, Co-founder | Doctoralia (Docplanner Group)

Build full calendar sync into your SaaS platform and deliver a better patient experience

If you want to easily connect to the calendars of your users to build great scheduling features then give the Cronofy Calendar API a go.

If you are a developer, sign up for free and start building straight away.

If you’re a product owner or just generally interested in learning more about the Cronofy API and its features, get in touch via the form below.

Book a demo today!

Book your demo today to find out more about how two-way calendar sync can take your software to the next level.