Interview Limits
The Limits feature allows you to set a maximum number of events of a given type, that a user can be booked for on a weekly and/or daily basis. To apply a limit you need to set a tag and a user with that limit, when creating the scheduling request.
Request Limits
To request a limit you must reach out to our Support with the email or an email list of the users, the tag associated and the daily/weekly limit number. Below you find some of the scenarios you can use.
Some request examples:
- example-user@company.info with 1 daily/ 3 weekly for tag "Interview"
- find attached a list of users, for 1 daily/ 3 weekly for tag "Hiring managers"
- Group name in Cronofy for 1 daily/ 3 weekly for tag "Technicians"
- List of people, out of these "user1 and user2" need to have 2 more meetings, the rest for 1 daily/ 3 weekly for tag "Interview"
- Apply to OU name for all, 1 daily/ 3 weekly for tag "Interview"
If you use the Limits for Groups, as a list, remember that these aren’t managed. This means that if a user is removed or added to the list, their limit won’t change.
Any changes you want to limits individually or in a group need to be requested as well.
Your request usually is processed within the day so you can use this feature.
How to use Limits
Let's take a look at how limits are applied and used.
When you create a single request or setup a public link, you can add the users and tag to apply the limit. Simple as that! You can add as many tags as you want so that the users all have their limits respected.
SoIf one user has the 2-per-day limit in the “Interview” tag, and the other user has the 3-day limit applied in the “Hiring manager” tag, you need to add both limits to the same request for them to kick in.
If the user has no limit or the tag is not applied, then the limit will not work.
I have a user that got more event booked that the limit allows!
If a limit is not respected, that could mean a few different things:
- A tag was not applied to the request.
- The user might have an old limit.
Reach out to support if none of these apply, with the necessary details.
I have moved one of my users from Group A to Group B, will the same limits apply?
Limits are always applied to an individual account. So if the two groups are expected to have different limits, then no. The limits will stay with the account and you will have to reach out to support to change this.
Will old finished and/or already booked future events be taken into account when requesting limits for a user?
Depending on if the tag you associate this limit with has been applied to those previous events. If no tag was applied then no. If it was then yes they will be counted to their weekly/daily balance.
I want to manage and setup limits by myself and not have to request this always with support. What can I do?
Unfortunately there is not currently a way for users to manage limits themselves. But we are planning this in the near future. If that sounds like something you would like, please let us know.