As a customer support professional you focus on helping customers in a timely and personalized fashion. Responsiveness and personalization are essential to deliver a great customer experience.
How much time are your agents spending on scheduling back and forth? Scheduling can waste time and shouldn't get in the way of the customer experience. Existing scheduling tools don't take the specific requirements of customer support into consideration. Try the Scheduler now!
We believe that scheduling time to support and interact with customers should never be a hassle.
Great ways the Scheduler helps you deliver better customer service
Bring the Scheduler's features to the applications and tools that you use every day
We built the Cronofy Scheduler to allow you to send personalized meeting request links to clients and prospects. These links let them book time in your calendar based on your real-time availability. More importantly, these links are personalized with their details already. Invitees shouldn't have to fill in the information for a meeting you want to organize. Thanks to our integrations, this doesn't mean that you have to do the work either, everything is automated and you make a great impression and come across considerate of their time and needs.
Cronofy's scheduling links can only be used once because we understand that scheduling a Support or Success call shouldn't be an open invitation into your calendar. You are always in control.
It's our mission to make scheduling easier no matter the applications you use. That's why we've built an integration for Zendesk, a widely used Customer Service Software.
Our Zendesk integration lets you create and insert meeting request links directly in Zendesk tickets as you write them. It means you don't have to leave the application to check your availability and offer times, it only takes two clicks.
The Cronofy integration for Zendesk is included in all our plans and we're always working on more integrations!
With our free browser extension for Chrome you can generate meeting requests links from wherever you are handling your support tickets and customer relationships on the web.
It works with lots of popular tools including Gmail, Hubspot and Salesforce. It automatically fills out your contact's details for you, so you don't have to spend time on the tedious and repetitive tasks of scheduling.
The experience stays the same for the invitees, they receive a list of times and select the one that suits their availability (and yours!)
Our Combined Availability feature lets you add contacts to your Scheduler and include the real-time availability of these Connected Contacts in the meeting requests you create.
Showing your invitees that you care doesn’t have to be limited to 1:1 meetings.
This feature can be used from your Cronofy Scheduler but also from the browser extension, Outlook Add-in and Zendesk App, making scheduling easy no matter what tool you are using.
Sign up for the Scheduler by connecting your calendar in two clicks. Use the Scheduler with our Chrome Extension and Add-ins for maximum efficiency when scheduling calls with customers and prospects.
Identify that a call is required to progress a support ticket and start composing your answer.
Use the embedded Scheduler button for Zendesk or our browser extension for Hubspot to create a meeting request link.
Include the availability of any additional people from your Connected Contacts required for the meeting - if you are scheduling a success call or a product demo for example.
Verify the meeting details and add video conferencing details or location as desired. Generate the link and it will be automatically added to the ticket you are writing.
The customer or prospect will be provided with a simple slot picking process. They can choose a day and time that suits them and your other required attendees from the times you have offered in just two clicks!
Once the meeting slot has been selected by the invitee, it will be added to everyone's calendar automatically and you'll receive a confirmation email.
When you share availability it's only for a fixed period so you're in control. It's also only ever your free/busy slots and not the details of your events.
Your availability is private and as each customer support case is unique, there is no need to share availability permanently with those required for a call. Instead you share for a fixed period (up to one year) or you can just share for the purpose of booking a single customer call or meeting.