Full Time

Technical Account Manager

Permanent, Full-time

About this position

About us

Cronofy is a high-growth technology company headquartered in Nottingham, UK. Our mission is to Schedule Everything For Everyone.

Over the past 6 years we’ve grown a self-sustaining, profitable business serving hundreds of SaaS businesses around the world. From market leaders like GoDaddy, Houzz and Indeed through to the smallest tech start-ups. We're truly international, with over half of our customers in the US with the remainder across EMEA and APAC.

Our success to date has been driven by providing the underlying technology powering scheduling in SaaS applications. We're now working with enterprises directly, helping them address scheduling challenges at business function level in recruiting, support and service as well as organization wide.

The Role

As a Technical Account Manager at Cronofy you will be responsible for working with prospects and customers to identify their needs and match them to Cronofy services where appropriate. You will be supported in this by customer success, engineering and the CEO.

Success in this role will be driven by your ability to engage with both product and engineering professionals, understand their use cases and help them explore whether Cronofy is a viable partner for them.

Our sales approach is to let the product do the talking. We provide high quality documentation, a fully functional developer environment and publish our pricing. You will be a responsive, supportive and knowledgable guide for the evaluation process and maintain the commercial relationship as they become a customer.
Progress will be tracked by sales metrics and personal targets set against monthly recurring revenues. You will be expected to deliver timely status reports and generate short and medium, term action plans to deliver KPIs and achieve targets.

Cronofy is a global business and both your inbound and outbound sales activity will need to be organised around US and European time zones.
You will have the opportunity to contribute your experience and ideas to team projects to develop and refine our sales process and account plans as well as working together with marketing and customer success to build a first class prospect experience.

About you

As a successful technical account manager we know you will be confident, personally and professionally competitive, and motivated to continue that success. We will also be looking for…

  • strong listening skills;
  • persistence and a drive for simplicity;
  • an ability to maintain focus and work independently;
  • a collaborative ethic, success is a whole company effort;
  • honesty and candour in your interactions with colleagues, clients and prospects;
  • a sense of fun, we’re most definitely here to work hard but that doesn’t mean we shouldn’t enjoy a laugh.

Your capabilities

You will be able to demonstrate consistent success in a Technical Account Management role in a target driven SaaS technology business and talk confidently about what motivates you to continue that success with Cronofy.

You will be comfortable discussing HTTP APIs, reading and understanding code samples and navigating API end-points with a tool like Postman. Whilst you will have the backup from engineering for detailed technical conversations, being able to be self-sufficient in the discovery and early evaluation phases of the buying cycle will stand you in a good stead for success.

Over that time, you will have developed…

  • a thorough understanding of Internet API technologies and how SaaS applications are built;
  • a professional approach to selling through enabling success;
  • an interest and domain knowledge of one or more SaaS sectors.

Clear and focused written and verbal communication is crucial to being successful both at Cronofy as well as in this role specifically. We deal with customers around the world through email, calls and video conferencing.

How we work

We can support a predominantly remote, office based or a hybrid working model. We do really value face to face time and, under normal circumstances, encourage teams to spend regular time together either at our Nottingham office or other suitable location.

We work hard but insist that everyone considers the balance between this alongside their life and responsibilities outside of work.

We are direct in our dealings with each other. We continuously work to build mutual trust so that we can give each other feedback without fear of it being taking personally.

Hiring Process

  1. 15 minute introductory call with our Head of Talent.
  2. 45 minute introductory video call with CEO.
  3. Time for you to research and prepare for a discovery call role play to be given at the next stage. You will be given an example inbound request from one of our existing customers as the starting point.
  4. 90 minute video panel interview including the CEO. We will:
  5. Answer your questions
  6. Discuss your work history.
  7. Role-play the discovery call with your Cronofy pitch. This will be technical.
  8. Dive into the Cronofy culture.
  9. You will be given the opportunity to setup one to one calls with several of the Cronofy team to help you assess cultural fit.
  10. Final discussion with the CEO by video or face to face depending on restrictions.

What we offer

  • £50k-£70k base per according to your experience and expertise.
  • Uncapped commission scheme, OTE 40% uplift on base.
  • Pension scheme.
  • 25 days holiday in addition to national holidays. National holidays are added to your holiday allowance and you're not required to take them on the corresponding day.
  • Training and personal development days.
  • A principles driven culture.
  • Supportive colleagues who enjoy spending time together.
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